Terms and Conditions
Cancellations and Refund Conditions
Up to 12 hours before departure
Re-ticketing at no extra cost, or Refund less 10% transaction fee
Within 12 hours of departure
Re-ticketing at 10% penalty, or Refund less 50% transaction fee
Promotional & Saver Fare Refunds
50% Refund up to time of departure or re-ticketing with 10% penalty.
After Departure
No Re-ticketing or Refund
Refunds must be claimed within 3 months of the date of travel of the first sector. Please keep your ticket until you reach your destination. In the event of its loss it may not be refunded.
Passenger Conditions of Travel
Baggage
All passengers - 2 pieces - max weight of 25kg each. Additional baggage may be carried at a fixed excess baggage charge per piece.
Carry on baggage - For the safety of passengers, only one handbag or package per person is permitted to be carried on the coach. The company's maximum liability for lost or damaged baggage is NZ $1,500. Baggage accepted for carriage must give adequate protection to the contents and hold them secure.
It is the responsibility of the passenger to ensure all baggage is correctly labelled.
Bicycles and other large objects
(e.g. Surfboards) will be charged for and limited to one unit per passenger. THE CARRIER DOES NOT GUARANTEE CONVEYANCE OF BICYCLES OR LARGE OBJECT ON THE SAME SERVICE AS YOU TRAVEL ON. You may be asked to remove pedals, cover the chain, fold handlebars and cover any sharp parts.
Other Information
All coaches are designated Non Smoking Services. Radio/CD players etc. may only be used with headphones.
Passengers
If you are joining coach services at intermediate "pick-up" points must make yourself clearly visible to the driver.
Important: The carriers are not responsible for any loss, damage due to failure of the service to operate or to depart or arrive at the scheduled time or location for whatever reason.
